Frequently Asked Questions
We provide worldwide shipping to most places in the world!
However, we are unable to ship to South Africa and some countries in Latin America, as the local carriers have been proven to be unreliable and cause failed deliveries or the shipping times are way too long.
Yes, we currently offer free shipping on all orders for most countries (NA, EU, Australia and several others)
If you want to learn more about countries that are excluded - please check our shipping policy.
We offer a shipping option (Priority Processing ) that will let you skip ahead of the line and shorten your processing time, as well as provide insurance for the full retail amount of your package in case it gets damaged, stolen or lost in transit.
Our orders are usually processed within 48-72 hours.
Due to high demand, delivery takes:
5-8 Business Days to the UK
5-10 Business Days to the US
7-12 Business Days to Canada
5-15 Business Days to Australia
8-12 Business Days to most EU countries
5-12 Business Days to SEA countries
For all other countries, your package will arrive between 8-25 Business Days, depending on your location.
You can track your order every step of the way on our website using your tracking number OR order number and email at: https://thedepawtment.com/tracking
We apologize for the inconvenience. This can happen on occasion, and we would recommend the following steps:
1. Check with your neighbor or flatmate if they may have picked up your item.
2. If there is a similar address nearby, it might have been delivered there by mistake.
3. Check with your local post-office and ask them about your package.
If neither of these steps were unsuccessful, please don't hesitate to contact us at firstname.lastname@example.org
We'll respond quickly and resolve the issue shortly!
If you'd like to change or cancel your order, please contact us within 6-12 hours at email@example.com
Orders cannot be cancelled after they have been processed.
All products come with a FREE replacement warranty for 30 days from purchase.
If your purchase does not match the description or is the item is defective, missing, or damaged on delivery, please reach out to us at firstname.lastname@example.org within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
You can check our Returns & Refund Policy for detailed information.
PLEASE NOTE: This policy does not cover misuse, accidental damage, or any abuse of the purchased product.